Member Log in

Refunds Policy


MEMBERSHIP SUBSCRIPTIONS REFUNDS POLICY

When refunds can be made?

Refunds on membership subscriptions will be made only in the following circumstances:

  • Where an R.R.E.C Limited processing error has resulted in the R.R.E.C Limited  overcharging the member for their subscription.

  • Where a processing or system error has resulted in, or allowed a duplicate membership record to be set up and charged.

  • Where a member has contacted the R.R.E.C Limited  to cancel or amend a membership payment but where the R.R.E.C Limited  has been unable to process that request in time to prevent further payment being taken, providing the cancellation request was submitted prior to the payment collection date.
    It should be noted that even if a member contacts the R.R.E.C Limited before the collection date, because of lead times required for Direct Debit or annual credit card collections it may still not be possible to prevent collection of payment.

  • Where a member is transferring to a membership category with a lower annual cost having already paid in advance for a higher cost category.

  • Where a processing or transaction error attributed to the R.R.E.C Limited  has resulted in the member incurring bank charges.

  • Refunds to annual payers cancelling their membership.

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first and third-party cookies on your device to enhance site navigation and analyse site usage. Find out more about our cookie policy.

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first and third-party cookies on your device. View our Cookie Policy.

> Cookie Settings

Cookie Preference Settings

Close

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Always Active

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies Used

  • Cookie Preferences: ccSitePreference
  • Website CMS Identifier: xxx_username
  • Website CMS Authenticator: xxx_identity
  • Website Session Identifier: CraftSessionID
  • Website Session Authenticator: CRAFT_CSRF_TOKEN
  • Stripe Payment Authenticator: __stripe_mid
  • Forum Session Identifier: phpbb3_oaxjc_sid
  • Forum Identifier: phpbb3_oaxjc_k

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies Used

  • Google Analytics Cookie: _ga